Customer retention starts with giving your customers a seamless experience. While you want to grow as a business and gain new customers, it is incredibly important that you maintain your existing relationships as well. 

If you use HubSpot, you should definitely consider doing Customer Success there as well. There are many different CS processes you need to implement, including onboarding to renewals. This can be daunting, but don’t worry -- we have valuable insights to share.

Perfect your CRM by downloading our checklist filled with tips and steps to customer retention.